Payroll Implementations Manager

Posted 12 September 2023
Salary £40000 - £50000 per annum
DisciplineTransactional & Part Qualified
Contact NameLauren Chapman

Job description

Payroll Implementations Manager l Up to £50k | South Manchester |Software

Job Overview:

The implementations Manager will play a vital role in onboarding new clients to our software, guiding them through the implementation process from contract signature to go-live and beyond. The role involves analyzing client requirements, delivering comprehensive training, and providing day to day technical support. You will collaborate closely with the Service Director to refine and adhere to the implementation methodology.

Salary: £40-50k

Location: South Manchester


Collaborate with the sales team to schedule Go Lives in alignment with available resources. Manage client expectations, ensuring seamless alignment of their processes with our systems, identifying and functionality gaps and finding solutions.

Customer Implementations:
  • Project manage the implementations for the payroll and timesheets products.
  • Champion best practices within the Implementation Methodology, ensuring rigorous adherence.
  • Develop and improve project plans and work within tight timelines, maintaining proactive communication with clients to ensure clarity regarding responsibilities and deadlines.
  • Careful and efficient management of available resources during implementation for both the business and its clients
  • Conduct engaging and through training sessions for client operational teams
  • Develop and maintain training materials to facilitate effective knowledge sharing
Payroll and Accounting Support:
  • Assist payrollers and accountants in effectively using the specialized software, addressing queries, and troubleshooting technical issues
  • Provide guidance on payroll-related matters and ensure smooth integration of the software into clients processes
  • Collaborate closely with the software development team to communicate customer feedback and contribute to software enhancements
Customer Service Excellence:
  • Deliver exceptional customer service by promptly responding to inquiries via phone, email, or in-person meetings
  • Build strong relationships with clients, understanding their unique needs and tailoring solutions accordingly
  • Ensure client satisfaction through effective problem-solving and efficient issue resolution
Office and On-Site Support:
  • Embrace the opportunity to work in the office, providing face-to-face support and building strong rapports with clients
  • Travel to client sites as required to offer personalized assistance and build lasting relationship
Qualifications and Skills:
  • Minimum Grade B in Maths GCSE or equivalent.
  • 2 years of hands-on experience in a payroll implementation role, or payroll management within an umbrella company or payroll bureau setting with some level of change management experience
  • Solid understanding of payroll processes and tax regulations in the context of the UK temporary workforce.
  • Understanding of accounting principles would be a distinct advantage
  • Proficiency in using payroll software and related tools; experience with specialized payroll software is a strong advantage
  • Excellent communication skills, both written and verbal
  • Self-motivated, proactive, and adaptable to evolving clients needs and software updates