Reservations Advisor in Carnforth

Job description

Reservations Advisor | £24,000 | Carnforth | Great team and working culture

Axon Moore is proud to be working in partnership with an award-winning company in the Carnforth area that are looking for a Reservations Advisor to join their team on a full-time, permanent basis.

To proactively answer all inbound and outbound holiday enquires ensuring that a high level of conversion is achieved. To work as a team member to ensure that all revenue, occupancy and yield targets are achieved. To be a champion of customer service.

Duties will include:

To achieve all call volume, conversion, bookings and revenue targets
To ensure excellent customer service is delivered at all time to all existing and new customers
To deal with all calls, internet and face to face holiday enquiries
To respond to all customer queries
To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased
To upsell and cross sell other products and services in line with the Company’s expectations
To update the Company Reservations database in an accurate and timely manner
To chase all outstanding customer monies and complete all administration
To make outbound sales calls to generate new holiday leads
To make outbound customer satisfaction survey calls
To act as a point of reference for customer complaints

Package and benefits:

Salary: £24,000
28 days holiday including bank holidays
Monday – Friday 9am – 5pm with half an hour lunch (37.5 hours)
Retail, gym and holiday discounts
Free parking

Interested? Please reply to this advert with your CV attached and we’ll be in touch if you’re short listed.