Credit Controller

A global service business requires a Credit Controller to join them in a newly created role. As Credit Controller, you will report to the Credit Manager in a busy, high volume fast paced role.

Duties & Responsibilities:
Proactively chase overdue invoices from your ledger of customer accounts
Resolve customer invoice queries timely and effectively
Track queries and work closely with operational staff to resolve invoice queries
Provide accurate customer account updates
Highlight problematic accounts or issues and suggest solutions
Manage the escalation process and gather all correspondence
Match receipts with remittance advices
Build and maintain effective working relationships with customers and operational staff
Meet month-end deadlines

Experience & Skills Required:
Previous experience in a Credit Control role
Proactive approach to problem solving
Strong prioritisation skills
Excellent customer service skill set - going above and beyond
Experience in Microsoft Office applications, particularly Excel
Ideally have experience of using ERP systems

As Credit Controller you will be a key member of the Credit Control team and spend much of your time on the phones. You will liaise closely and regularly with your customer base and operational staff. You will use your objection handling skills to effectively resolve customer queries and historic queries and add real value to the role. You will be regularly reviewed on a weekly and monthly basis with your Manager to track progress, troubleshoot through issues, share ideas and suggest improvements and solutions.

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