Job description
Customer Service Representative- Manchester (M29) £25k Permanent
Axon Moore are excited to announce an opportunity to join our clients dynamic and established team as Supply Chain Analyst.
I am seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional service to customers, addressing their inquiries and resolving any issues they may face.
This role requires excellent communication skills, a positive attitude, and the ability to handle a high volume of interactions efficiently and effectively.
More about the role and responsibilities:-
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a timely and accurate resolution.
- Problem Solving: Identify customer issues and provide appropriate solutions, escalating complex problems to higher-level support when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and guidance to customers.
- Documentation: Accurately record customer interactions and maintain detailed records of inquiries, comments, and complaints.
- Follow-up: Conduct follow-up communication with customers to ensure their issues are resolved and their satisfaction is achieved.
- Feedback Collection: Gather and report customer feedback to help improve our products and services.
Key skills required:-
- Team Collaboration: Work closely with other departments to resolve issues and improve customer service processes.
- Experience: Previous experience in customer service or a related role preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytic and problem-solving abilities.
- Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications (e.g., MS Office).
- Interpersonal Skills: Ability to remain calm and empathetic when handling customer complaints and issues.
- Time Management: Strong organisational skills and ability to multitask in a fast-paced environment.